iScan HD software releases

Software Updates for the iScan HD and HD+

The iScan HD/HD+ software can be updated using a PC with a serial port. We recommend a serial port terminal program called Tera Term Pro (Version 2.3) that we provide for download here.

For customers who plan to use a USB port for updating the iScan HD/HD+ software, click here for separate instructions.

PLEASE READ THIS FIRST BEFORE DOWNLOADING SOFTWARE!!!! We have found problems with the newest FTDI USB-to-serial driver (1.0.2176.0). If you have this driver and use it to install any .abt file, you will not be able to complete the installation and your iScan will be in a useless state until you can install an .abt file with the driver we have available below or a serial-to-serial connection. We are attempting to get this corrected in the next driver version, but we would like to provide a solution for this problem now. If you revert to the previous version driver there are no issues. Note: this only applies to adapters with the FTDI chip-set. Download ZIP File Containing Previous Version FTDI Driver Instructions for Installing previous FTDI driver version on Windows XP

To verify which software version is loaded into your iScan, press the ‘Info’ button on the top of the remote control. A window should pop up with the input and output status. At the bottom of this window you should see which software version is loaded in your unit (example: 2.02-6.7-2.91).

Click the version of the software you require to go to the download page, and view the release notes. Be sure you select a version appropriate for your model of iScan.

iScan HD+ software releases
Beta software	not currently available
Latest software	HDP-6.7-2.91	Jul 11, 2005
Previous versions	HDP-5.6-2.32	Jan 5, 2005
	HDP-5.6-2.30	Dec 13, 2004
iScan HD software releases
Beta software
Latest software	HD-5.6-1.42	Dec 1, 2004
Previous versions	HD-5.6-1.31	Sep 12, 2004
	HD-3.4-1.10	Jul 14, 2004

Tera Term Pro for PC
(Windows 98SE, NT, 2000, ME, XP Home, XP Professional)
Click on the button to download the self extracting archive, and select save.

Download

Instructions for loading the iScan HD software updates:

Updating the iScan HD/HD+ Software
(pdf document 218KB)

The update process is described below. Please note that you may lose your previous settings when you upgrade your software. We advise that you write them down before starting the update.

1) Hardware setup

a) What's needed

A) DB9 Male to Female extension (1:1) Serial Cable
B) iScan HD/HD+ with Power Supply

b) The serial connection can be made either before or after your iScan has been installed

c) Connect Serial Port cable between PC and iScan HD/HD+

d) Turn the PC and iScan HD/HD+ on

2) Download needed software from the table above

a) Download tera_term.exe
b) Download the selected software release (.abt file)

3) Install Tera Term Pro on the PC

a) Double click on 'tera_term.exe'

b) Click 'Unzip'
c) This action upzips to a temporary folder

d) Click 'OK'. This starts the Tera Term Pro setup program.

e) Select the preferred language and click 'Continue'.

 

f) Click 'Continue' unless an old version of Tera Term Pro is currently running.

 

g) Click 'Continue' to install Tera Term Pro in the default Program directory.

h) Close this window and click 'OK' to exit the setup program.

4) Setting up the PC

Make sure that no other program is using the serial port that's connected to the iScan HD/HD+

a) Run Tera Term Pro from the Program Menu

b) Select 'Serial Port' from the Setup menu

c) Tera Term Pro has been configured to communicate directly with the iScan HD/HD+ through the serial port COM1. See below. Select another COM port if the serial cable is not connected to COM1.

d) Click 'OK' the serial port setup is completed.
e) Tera Term Pro is now ready to send the software file(.abt) to the iScan HD/HD+.

5) Setting up the iScan HD/HD+ for software update

a) There are two ways to perform the software update: using the Front Panel buttons or using the remote control and On-Screen Display (OSD)

Using the Front Panel buttons
i) Press the 'Configuration' button repeatedly
until the display shows "SWUP" (SoftWare Update)
ii) Press the Up or Down arrow buttons until the display shows "YES".
iii) Press the Enter/Exit button to confirm the firmware update.
iv) Front Panel Display will show 'LOAD'

Using On-Screen Display and Remote Control
i) Press the 'Menu' button on the remote control
ii) Select Configuration -> Software Update -> Yes
iii) Confirm by pressing the 'Enter' button
iv) The Front Panel will show 'LOAD'

b) If the iScan HD/HD+ has not been installed in your system, just use the Front Panel buttons as described above.

6) Completing the update process

a) On the Tera Term window, you will see the following message.

Important Note:

You can still cancel the download operation at this point. There are two ways to do this.
A) Do nothing for about 5 minutes. After this time the iScan HD/HD+ will revert back to normal operations with the current software.
B) Unplug the power cord from the iScan HD/HD+ and then plug it back in again. The iScan will revert back to normal operations with the current software.

b) To update the system software select 'Send File' from the file menu.

c) Make sure Binary mode is selected.

d) Locate the '.abt' file to download . Only files with a '.abt' extension should be loaded. If any other file is loaded, an error will occur. If this happens see the troubleshooting section.

Note the file shown in the picture above is only an example, not the actual file.

Important: After this step it is not possible to go back to your current firmware version without reloading another '.abt' file.

e) Click the 'Open' button to send the file

f) Data is now being transferred to your iScan HD/HD+. You should see the word "BUSY" scrolling on the Front Panel. You will also see the download status on the PC.

g) When the update is complete you will see 'VRFY' momentarily displayed on the Front Panel. This is the iScan HD/HD+ checking its software to be sure it is correct.

The update process is complete the front panel light turns green.

h) The download process may take up to 5 minutes to complete.

7) Troubleshooting:

a) The front panel displays 'LOAD' even after cycling the system power by unplugging the iScan HD/HD+ and plugging it in again.

If this problem occurs you must load a .abt file into your iScan HD/HD+. Download a .abt file from the table above and load it according to the procedure above steps 4 through 6.

b) The front panel displays ERR2.

Check to be sure the correct file was chosen. Only files with the .abt extension are valid for updating the iScan HD/HD+.

Locate the correct file, reset the system by unplugging the power plug and plugging it in again. You can follow the software update procedure again to update the system with a valid .abt file.

If after making a second attempt and the display still shows ERR2, the .abt file may be corrupted during download. Download the .abt file again.

c) The front panel displays ERR7.

This error means that the transmission of data to the iScan HD/HD+ has been interrupted. This could be caused by the terminal program being paused or canceled. Another cause of this error is that the serial port has become disconnected or has a faulty serial cable. If you have paused the terminal you can just restart it and the download will resume. Otherwise you must cycle the system power by unplugging it and plugging it in again and repeat steps 5 and 6.