Discontinued Frequently Asked Question

iScan HD+

  1. What is the iScan HD+?
  2. What is the difference between the iScan HD and iScan HD+?
  3. What video inputs does the iScan HD+ have?
  4. What signal does the iScan HD+ output?
  5. What audio formats can the iScan HD+ support?
  6. Tell me more about the DVI connections on the iScan HD+
  7. What kind of aspect ratio control does the iScan HD+ offer?
  8. What video processing technology does the iScan HD+ use?
  9. How does the iScan HD+ handle different input signals and how can these signals be output from the iScan HD+?
  10. Tell me more about the lipsync correction on the iScan HD+
  11. How do I benefit from the iScan HD+'s audio delay feature if my video source only has a standard analog audio output (i.e. plain L/R RCA plugs)?
  12. Does the iScan HD+ have On Screen Display (OSD)?
  13. Tell me more about the frame rate conversion feature on the iScan HD+
  14. How does the iScan HD+ detect incoming signals?
  15. What kind of power supply does the iScan HD+ come with?
  16. I have an A/V receiver to handle the switching of my A/V sources. How should I hook up the iScan HD+ in my set-up?
  17. Will the iScan HD+ improve the picture quality of standard definition channels from my satellite system (DSS)?
  18. What does the color of the power LED on my iScan HD and HD+ mean?
  19. What do the different frame-rate options mean?

iScan HD

  1. What is the iScan HD?
  2. What is the difference between the iScan HD and iScan HD+?
  3. What video inputs does the iScan HD have?
  4. What signal does the iScan HD output?
  5. What audio formats can the iScan HD support?
  6. Tell me more about the DVI connections on the iScan HD
  7. What kind of aspect ratio control does the iScan HD offer?
  8. What video processing technology does the iScan HD use?
  9. How does the iScan HD handle different input signals and how can these signals be output from the iScan HD?
  10. Tell me more about the lipsync correction on the iScan HD
  11. How do I benefit from the iScan HD's audio delay feature if my video source only has a standard analog audio output (i.e. plain L/R RCA plugs)?
  12. Does the iScan HD have On Screen Display (OSD)?
  13. Tell me more about the frame rate conversion feature on the iScan HD
  14. How does the iScan HD detect incoming signals?
  15. What kind of power supply does the iScan HD come with?
  16. I have an A/V receiver to handle the switching of my A/V sources. How should I hook up the iScan HD in my set-up?
  17. Will the iScan HD improve the picture quality of standard definition channels from my satellite system (DSS)?
  18. What does the color of the power LED on my iScan HD mean?
  19. What do the different frame-rate options mean?

HD/HD+ Troubleshooting

  1. How do I reset my iScan HD/HD+ to the factory default settings?
  2. What should I do if the FPD of my iScan HD/HD+ is showing an error (‘ERR’) message?
  3. What should I do if the picture is green when I use the analog output of my iScan HD/HD+?
  4. Why am I getting a blue screen when I send a High Definition (720p/1080i) component signal to my iScan HD/HD+ unit, and connect the iScan to the DVI input of my display?
  5. Why is the blue ‘On/Remote Standby’ LED blinking on the front panel of my iScan HD+?
  6. Why is the green ‘On/Remote Standby’ LED blinking on the front panel of my iScan HD+?
  7. Can I turn off the ‘On/Remote Standby’ LED on the front panel of my iScan HD/HD+?
  8. How do I know what software version my iScan HD/HD+ has?
  9. How do I update the software in my iScan HD/HD+?
  10. Will I lose the settings on my iScan HD/HD+ if I update the software?

iScan Ultra

  1. What is the iScan Ultra?
  2. What video inputs does the iScan Ultra have?
  3. What signal does the iScan Ultra output?
  4. What kind of aspect ratio control does the iScan Ultra offer?
  5. What kind of power supply does the iScan Ultra come with?
  6. I have an A/V receiver to handle the switching of my A/V sources. How should I hook up the iScan Ultra in my set-up?
  7. Does the iScan Ultra support progressive scan and High Definition sources?
  8. Will the iScan Ultra improve the picture quality of standard definition channels from my satellite system (DSS)?
  9. Tell me more about the Chroma Filter feature of the iScan Ultra
  10. Tell me more about the Y/C Delay Adjust feature of the iScan Ultra
  11. What are the differences between the iScan HD, iScan Ultra and iScan Pro models?

iScan Pro

  1. What is the iScan Pro?
  2. What video inputs does the iScan Pro have?
  3. What signal does the iScan Pro output?
  4. What kind of aspect ratio control does the iScan Pro offer?
  5. How does the iScan Pro detect incoming signals?
  6. What kind of power supply does the iScan Pro come with?
  7. I have an A/V receiver to handle the switching of my A/V sources. How should I hook up the iScan Pro in my set-up?
  8. Does the iScan Pro support progressive scan and High Definition sources?
  9. Will the iScan Pro improve the picture quality of standard definition channels from my satellite system (DSS)?
  10. What are the differences between the iScan HD, iScan Ultra and iScan Pro models?

Output Cables

  1. What type of output cables can be used to connect an iScan video processor to my display?
  2. Displays with DVI input
  3. Displays with Component (YPbPr or YUV) input
  4. Displays with VGA input
  5. How do I make my own VGA Output Connector Cable for the iScan?
  6. Displays with BNC input connectors
Related Information

For additional product support, contact Anchor Bay:

Toll free: 1-866-423-DVDO (3836)
Email: help@anchorbaytech.com

Office hours are 9am-5pm PST Monday-Friday excluding holidays.

Have an old iScan or one of our competitors' products? Upgrade to a new iScan and get up to $1600 in trade-in credit.

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